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Shipping Policy
Effective Date: May 24, 2026
Website: www.kiwigiftsltd.com
Thank you for visiting and shopping at KIWI GIFTS LIMITED. This Shipping Policy outlines our process for order fulfillment, delivery methods, associated costs, and important international shipping considerations.
1. Order Processing & Fulfillment
- Processing Time: All orders are processed within 1-3 business days (Monday to Friday, excluding New Zealand public holidays) after payment confirmation. Orders placed after 12:00 PM NZST may be processed on the next business day.
- Order Confirmation: Once your order is placed, you will receive an automatic order confirmation email. A second email will be sent with tracking information once your order has been dispatched from our warehouse at 7 Ballarat Street, Queenstown.
2. Shipping Rates & Delivery Times
We offer several shipping options to best suit your needs. Shipping costs are calculated at checkout based on the destination, package weight, and selected service.
| Destination | Standard Shipping (Estimated) | Express Shipping (Estimated) | Carrier |
|---|---|---|---|
| New Zealand | 3-7 business days | 1-3 business days | NZ Post / CourierPost |
| Australia | 7-14 business days | 5-10 business days | NZ Post International |
| United States, Canada, UK | 10-21 business days | 7-14 business days | NZ Post International / DHL |
| Rest of World | 14-30+ business days | Varies by destination | NZ Post International |
- Please Note: All delivery timeframes are estimates and are not guaranteed. Delays can occur due to customs processing, weather events, or carrier logistical issues. Delivery times do not include our order processing period (1-3 business days).
3. International Shipping & Customs
- Customs & Import Duties: For orders shipped outside of New Zealand, any applicable customs fees, import duties, or taxes are the sole responsibility of the customer. KIWI GIFTS LIMITED has no control over these charges and cannot predict what they may be.
- Customs Declarations: All packages will be accurately declared with the full value of the contents as required by international law. We are unable to mark items as “gifts” or underdeclare values.
- Prohibited Items: Customers are responsible for ensuring the items they order comply with their country’s import regulations. We are not liable for items seized by customs.
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s tracking page. You can use this to monitor your package’s progress.
5. Shipping Address & Corrections
- Accuracy is Crucial: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
- Address Changes: If you need to change your shipping address, you must contact us immediately at bramble@kiwigiftsltd.com or +64 3 4429055. We can only modify the address if the order has not yet been processed for shipment. Once an order is dispatched, we cannot reroute it.
6. Missing, Lost, or Damaged Packages
- In Transit Issues: If your tracking information shows that your package was delivered but you have not received it, please first check with neighbors and your local postal depot. If the package appears lost in transit, contact us, and we will initiate a trace investigation with the carrier.
- Carrier Liability: KIWI GIFTS LIMITED is not liable for packages lost, stolen, or damaged after they have been handed to the carrier and a delivery confirmation is obtained.
- Damaged Upon Arrival: If your package arrives visibly damaged, please refuse delivery or note the damage with the delivery driver. Contact us within 48 hours of receipt with photos of the damaged package and contents so we can file a claim with the carrier and resolve the issue for you promptly.
7. Contact Us
For any questions about shipping, your order status, or this policy, please reach out:
KIWI GIFTS LIMITED
7 Ballarat Street, Queenstown, 9300, New Zealand
Email: bramble@kiwigiftsltd.com
Phone: +64 3 4429055
We reserve the right to update this Shipping Policy at any time. The current policy will always be posted on this page with the effective date.